Frequently asked questions
What is Ghaseel and how does it work?
How can I use Ghaseel?
To try Ghaseel, simply download our mobile app available for iOS and Android, or sign up on our website. Once you have created an account, your first ghaseel is only minutes away!
Where is Ghaseel available?
Enter your address to see if ghaseel is available in your area. We’re looking to expand quickly so shoot us a note (support@ghaseel.in) if we're currently not there to let us know where you'd like to see the service.
How much does it cost and how do I pay?
Can you pick up and drop off at different locations?
Absolutely - we default the dropoff to your selected pickup address, but you can choose a different dropoff location as long as it's within our service area.
How do I hand over my items to the Dryver?
During the initial pickup, your assigned Dryver will bring different types of bags based on the Order Type that you selected. For example, there is a different bag used for Dry Cleaning than the one used for Wash & Fold. Please make sure that your items are sorted into the different types prior to pickup, as this will facilitate the handoff process.
Can I use Ghaseel if I'm staying at a hotel?
Absolutley - using Ghaseel is much more economical than getting your dry clean or laundry done through your hotel. We charge a INR 100 Hotel Service fee because it actually costs us more than twice as much to access hotels, but that should still be a much better deal for you than using the in-house laundry service.
What are your hours of operations?
Pickup hours vary depending on the availability of Dryvers in your area. We operate every day except public holidays and generally can pick up and drop off as late as 8pm.
How soon can I get my garments back?
Can I change the pickup or dropoff time after I place an order?
Who does the actual cleaning?
Our goal is to give you the best customer experience possible - and for that reason, we only work with the best in the business. Our facilities are run by industry veterans who have been in the cleaning industry for decades on average. We use the latest in sustainable, eco-friendly cleaning technology to ensure the highest quality results. Trust us, we care about how your clothes turn out even more than you do.
For Wash & Fold laundry orders, do you sort by colour?
Our Clean Team can definitely sort your Wash & Fold order by colour, but ONLY IF you instruct us to do so through the Cleaning Notes. This is for privacy reasons and also to confirm that you give permission for your order to be split into multiple wash loads, since each is subject to the 3 kilogram load minimum. The load minimum allows us to wash your items by themselves, without mixing with those from another customer.
Is using Ghaseel really more eco-friendly?
What if something is damaged during cleaning?
What happens if one of my items goes missing?