Frequently asked questions
What is Ghaseel and how does it work?
Ghaseel is an on-demand dry cleaning and laundry service. Our Dryvers will come pick up your items at the time and place of your choosing, and you can get your items back in under a day.
Even with the convenience of door-to-door service and best-in-class quality, we're able to offer pricing that is often cheaper than going to a dry-cleaner yourself.
How can I use Ghaseel?
To try Ghaseel, simply download our mobile app available for iOS and Android, or sign up on our website. Once you have created an account, your first ghaseel is only minutes away!
Where is Ghaseel available?
Enter your address to see if ghaseel is available in your area. We’re looking to expand quickly so shoot us a note (firstname.lastname@example.org) if we're currently not there to let us know where you'd like to see the service.
How much does it cost and how do I pay?
You can find our pricing here. When you create an account, you are asked to set up a payment profile with a credit or debit card - but you won't be charged until after your order is complete!
In some cases, custom pricing may be necessary for special items that require more time and attention. The additional fees reflect the extra cost for us to properly care for your garment the right way.
Can you pick up and drop off at different locations?
Absolutely - we default the dropoff to your selected pickup address, but you can choose a different dropoff location as long as it's within our service area.
How do I hand over my items to the Dryver?
During the initial pickup, your assigned Dryver will bring different types of bags based on the Order Type that you selected. For example, there is a different bag used for Dry Cleaning than the one used for Wash & Fold. Please make sure that your items are sorted into the different types prior to pickup, as this will facilitate the handoff process.
Can I use Ghaseel if I'm staying at a hotel?
Absolutley - using Ghaseel is much more economical than getting your dry clean or laundry done through your hotel. We charge a INR 100 Hotel Service fee because it actually costs us more than twice as much to access hotels, but that should still be a much better deal for you than using the in-house laundry service.
What are your hours of operations?
Pickup hours vary depending on the availability of Dryvers in your area. We operate every day except public holidays and generally can pick up and drop off as late as 8pm.
How soon can I get my garments back?
Depending on when we pick up your items, we can usually get everything back to you by the following day (with some limitations on the weekends). You will be able to see the available dropoff times during the booking process.
In the case where you have items that requires extra attention, it may take longer to finish as we want to give them the best treatment possible. We will notify you via email if additional time is required for any orders.
Can I change the pickup or dropoff time after I place an order?
Yes, you can update any of the previous order settings directly within your app - just go to Settings, then Orders, and tap on the current time to update.
Even after your order is picked up, you can still change the dropoff location and time using the same steps as above. If you are having any issues, please call +91 73959-73929 or email our Customer Support team email@example.com
Who does the actual cleaning?
Our goal is to give you the best customer experience possible - and for that reason, we only work with the best in the business. Our facilities are run by industry veterans who have been in the cleaning industry for decades on average. We use the latest in sustainable, eco-friendly cleaning technology to ensure the highest quality results. Trust us, we care about how your clothes turn out even more than you do.
For Wash & Fold laundry orders, do you sort by colour?
Our Clean Team can definitely sort your Wash & Fold order by colour, but ONLY IF you instruct us to do so through the Cleaning Notes. This is for privacy reasons and also to confirm that you give permission for your order to be split into multiple wash loads, since each is subject to the 3 kilogram load minimum. The load minimum allows us to wash your items by themselves, without mixing with those from another customer.
Is using Ghaseel really more eco-friendly?
Absolutely! A big part of the reason we’re so excited to grow Ghaseel is because of the beneficial implications for our environment. For example, our facilities use a type of cleaning agent that is designed to not only be gentler on fabrics (no petrochemicals), but also break down into natural compounds so it can be recycled with no degradation or harm to the environment.
Furthermore, by streamlining logistics around multiple orders, we are reducing the overall carbon footprint of the industry as a whole. Just think, instead of many people driving around to get their dry cleaning done, Ghaseel accomplishes the same thing with much less energy consumption and harmful emissions.
What if something is damaged during cleaning?
We take pride in striving to deliver the best possible dry cleaning and laundry services. With that said, even the best garments can be subject to normal wear and tear, which can lead to “damage” in the cleaning process.
We follow industry guidelines with respect to damage that can result from normal wear and tear, or from the effects of the cleaning processes.
For example, these include, but are not limited to: fabric shrinkage from repeated laundering; colour fading or discolouration from chemicals in deodorant, perfumes, and other personal items that were applied prior to Ghaseel receiving the items; separation of bonded layers or other decorative material.
Garments that are already flawed or damaged (slight tears, loose buttons, etc.) upon pickup may also incur additional damage during cleaning that we cannot be responsible for. Items placed in a Wash & Fold order that should not go through a standard wash and dry cycle will be done at your own risk. Please inspect your own garments carefully, and do not include any items into a Wash & Fold order that requires hand washing, line or air drying, or dry cleaning, as we cannot be responsible for any resulting damage.
If you believe an item was damaged outside of the above scope, please contact us at firstname.lastname@example.org within 5 days with a description and digital photo of the damage. We reserve the right to assess the damage, including inspecting the item at our facilities, and may offer to restore the item, or reimburse you by paying up to 5 times the cost of cleaning that item, not to exceed INR 1000 in total. The reimbursement amount is solely determined by Ghaseel in accordance with industry standards.
What happens if one of my items goes missing?
We go through a rigorous process to ensure that all items are properly tracked and accounted for after each order is picked up. Although it is a rare occurrence, if you are missing items, we will do our best to locate them within our vehicles and facilities. In order to facilitate a search if necessary, we require all missing items to be reported within 48 hours after the order is dropped off, after which we may take up to 5 business days to recover your items.
If we are unable to recover your item and you can demonstrate that this item had been picked up by a Dryver and was subsequently lost in the process prior to our dropping off the completed order, we will work with you to determine the appropriate replacement value, up to 5 times the cost of cleaning that item, not to exceed INR 1000 in total. When possible we abide by industry guidelines regarding missing items.